Trading Policies

Well, welcome to the department of small print.

Sorry, but this is quite a lengthy section, but is required, as we move from the era of the local "High St Store" to a more sophisticated retail platform, there have to be put in place several policies that make our trading practices transparent and make your rights as a consumer clear.

Print Decor maintains a real "High St Store"  (eclectic, unique, boutique feel, even though we're located in Glenferrie Rd. Malvern rather than High St.). Most of these policies are pretty straight forward and are well summarised by the paragraph headline. Some sections link to other sections, like Claims, Shipping, and Returns & Refunds. Please feel free to contact us if you have any questions. Most importantly, we hope you enjoy shopping from a family run business with all it's unique and eclectic options. We have tried hard not to be another "Multi-National On-Line Store".

The following terms and conditions also referred to as Trading Policies are applicable to on-line website orders and also to transactions made in-store, or via email, or via telephone order or any other transaction means. By trading with Print Decor or by using the Print Decor website you agree to the following terms & conditions. (Errors and Omissions Excepted).

Website accuracy:

Print Decor puts significant effort into making sure the website information and prices are accurate & correct. Print Decor reserves the right to alter any information or price at any time. When incorrect information is identified Print Decor will update it as soon as possible.

Website accuracy extends to the images shown on the website. Due to various photographic / lighting conditions and variations in end user devices, colours and textures may vary in appearance to the actual product. Print Decor retains the right to deny return of goods that appear materially different than the representation on your screen. In some cases Print Decor may accept a return and offer you a substitute product or partial refund, less all freight costs and a restocking fee. See RETURNS & REFUNDS for more details. Please contact Print Decor if colour/texture is sensitive, or better still come and have a look.

In the event that an order has been placed for a product that has an incorrect price, product description or incorrect shipping price, the customer will be offered a full refund or the customer can opt to pay the corrected price.

Customer Service and Product Availability:

Due to high demand for our products, Print Decor has expanded its storage facilities. This means we hold a much larger range in storage ready to ship. We do our best to ship goods as soon as practical when an order is placed.

Goods shown on Print Decor website are either currently in stock or available from our suppliers as a general rule. Print Decor aims to ship within 5 -10 business days for pre-made products such as most framed mirrors and prints but some products need to be printed and/or framed locally and can take a bit longer, some framed images may take a number of weeks to have ready and sent.  

Please contact Print Decor if your order is time sensitive.

Follow this link for more information regarding Customer Service and Product Delivery Time Estimates

Postage & Shipping:

Our shipping policies are defined under shipping on this web site.


Making Payments:

Print Decor accepts the following payment methods:

  • Secure online payment by credit card
  • Secure online payment by PayPal
  • Note: Payment is through PayPal, but you don’t need a PayPal account. PayPal also takes credit card payments.

    If you want to pay by credit card, once you are directed to PayPal, click the "pay with a credit card or debit card option" at the bottom of the screen.

  • Secure bank deposit.
  • Pay in store.
  • Secure over the phone payment.


Returns, Exchange & Refunds:

Print Decor follows the laws of Consumer Affairs Victoria. You can view these laws on Consumer Affairs Victoria's web site.
See more details on Print Decor web site RETURNS & REFUNDS.


Print Decor requires goods collected from store or shipped to customer are inspected within 3 days of receipt. Products need to be inspected and any claim made PRIOR to installation / hanging of the product. Claims of faulty product need to be made within 3 days of receipt of goods and goods returned to store in the original packaging or photos of any fault or damage of the product provided including any damage to packaging.

Intellectual property rights:

You must not use the Print Decor website in any way that is illegal under Australian law or in any way that may cause harm to Print Decor or it's users.

Print Decor reserves the right to block access to the website where inappropriate behavior has been detected.

You must not collect or redistribute the information or images available on the Print Decor website, either by data-mining or other methods.

No part of this web page may be reproduced, stored in a retrieval system (with the exception of browser caching), or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the express, written permission of Print Decor. 

Website content has been produced by Print Decor employees for Print Decor's use only. If you would like to use any of our content please e-mail us for express approval of what you can and cannot use. Content authorised to be used will require a link back to the Print Decor website, and clearly state that it was compiled by Print Decor.


Print Decor respects the intellectual property of others, and we ask our users to do the same:

If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please contact us immediately for a resolution.

We may request the following information:

1. an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;

a description of the copyrighted work or other intellectual property that you claim has been infringed;

3. a description of where the material that you claim is infringing is located on the site;

your address, telephone number, and email address;

a statement by you that you have a good faith belief that the disputed use is not authorised by the copyright or intellectual property owner, its agent, or the law;

a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorised to act on the copyright or intellectual property owner's behalf.

The full legal name and address of legal entity:

Print Decor
60 Glenferrie Road
Malvern, Victoria 3144

All names under which the legal entity is doing business:

Print Decor

Decor, Mirrors, Prints, Frames.

The name designated to receive notification of claimed infringement:

Print Decor

The full address of the agent designated to receive notification of claimed infringement:

Print Decor
60 Glenferrie Road
Malvern, Victoria 3144

The telephone number, and electronic mail address of the agent designated to receive notification of claimed infringement:

Phone: 03 9576 1566

Privacy Policies

Print Decor will always honour the standard for privacy protection of its clients and consumers, and takes this issue very seriously, as it is a matter of respect and a fundamental right of all persons involved. Print Decor will constantly meet with the standards and regulations of the amended Privacy Act 1988 as Print Decor is dedicated to protecting your personal information. Print Decor is committed to observing and meeting its obligations under the Act which regulates how the company should manage and use personal information collected.

What Personal Information does Print Decor website collect?

We only collect personal information which is necessary to provide you with the best service possible.

When you register with Print Decor, we ask for your name, email address and  post code. When you have registered with Print Decor and sign in to our member's area, you are no longer anonymous to us.

Print Decor automatically receives and records information on our server logs from your browser including your IP address, cookie information, and the page you requested.

Print Decor gathers the information for these main purposes.

  1. To better understand our target audience
  2. To oblige to your requests for certain products and services
  3. To make informed decisions on web site development & marketing
  4. To customize the advertising and content to meet your needs
  5. To contact you about special and new products and offers

We also collect certain information for the purpose of re-marketing. This means that information collected as given above may be used to provide and display advertising on other participating websites that is relevant to you and your preferences. This is usually provided by a third party vendor, such as Google.

The information as given above is collected and stored by means of a cookie. 

If you do not want to participate in the remarketing program you can opt-out by blocking cookies for this site, or across the internet.

Further information can be found by visiting Google's Ad Settings. Alternatively, you can opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page.


Information Sharing and Disclosure:

Print Decor will not sell or rent your personally identifiable information to anyone or company.

Print Decor will only send personally identifiable information about you, when you have consented to share the information you supplied. The shared information is used to provide the product or service you are inquiring about.

We need to send the information to companies that work on behalf of Print Decor to provide the product or service to you. (Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.);

We respond to subpoenas, court orders or legal process; or

We find that your actions on our websites violate the Print Decor Terms of Service - or any of our usage guidelines for specific products or services.


Your Ability to Edit and Delete Your Account Information and Preferences:

Print Decor gives you the ability to edit your Print Decor Account Information and preferences at any time, including whether you want Print Decor to contact you about specials and new products. You are able to opt-out of any email promotions from the emailing site. You may request deletion of your Print Decor account by visiting our Account Deletion page, verifying your password once more and confirming your choice to terminate the account.



Print Decor may set and access cookies on your computer.

Print Decor allows other companies that are presenting advertisements on some of our pages to set and access their cookies on your computer. The way other companies use their cookies is subject to their own privacy policies, not this one.

Advertisers or other companies do not have access to Print Decor.

Print Decor uses web beacons to access our cookies within and outside our network of web sites and in connection with Print Decor products and services.


Should you so desire, you may communicate with Print Decor anonymous manner the details are listed below.

Telephone: 03 9576 1566

Letter: Private and Confidential
Print Decor
60 Glenferrie Road
Malvern, Victoria 3144


Complaints or feedback regarding privacy matter should be directed, in writing, to:

The Privacy Officer
Print Decor
60 Glenferrie Road
Malvern, Victoria 3144


Your  Print Decor Account Information is password-protected for your privacy and security.
In certain areas Print Decor  uses industry-standard SSL-encryption to protect data transmissions.


Changes to this Privacy Policy:

Print Decor may edit this policy from time to time.