Customer Service and Product Delivery Time Estimates

Thanks for considering one of our Mirrors or Artworks. We'll have it ready for collection or sent with tracking as fast as we can.

If your purchase is time sensitive please call 03 9576 1566 or email sales@printdecor.com.au so we can confirm the delivery time.

Customer Service and Product Availability:

The following terms and conditions are applicable to on-line website orders and also to transactions made in-store, or via email, telephone or any other transaction means.

Do you have a product on order and you're waiting for delivery? If you ordered On-Line, please log-in and check if your order has been sent, if so, most likely there will be a tracking number for you to get an estimated delivery time. You can log-in at https://www.printdecor.com.au/login.php and track your order.

If you ordered in store or just need help with your order, please email orders@printdecor.com.au

Due to high demand for our products, Print Decor has expanded its storage facilities. This means we hold a much larger range in storage ready to ship. We do our best to ship goods as soon as practical when an order is placed.

Goods shown on Print Decor website are either currently in stock or available from our suppliers as a general rule. Print Decor aims to ship within 5 - 10 business days for pre-made products such as most framed mirrors and prints but some products need to be printed and/or framed locally and can take a bit longer, some framed images may take a number of weeks to have ready and sent. Just contact us if you want a reliable time estimate.

We endeavour to keep supply information current but as we source products from many different places (hence the large selection) at times something will go out of stock temporarily before we have a chance to update the info on our website.

Please call 03 9576 1566 or email sales@printdecor.com.au to check stock availability if your requirement is time sensitive.

We know that prompt communication is the key to happy customers. As a minimum service level we will endeavour to do the following:

• Email or call you within 7 business days if a product you have ordered is out of stock. We will offer you a substitute product if appropriate and agreeable to you or a full refund is the product is not available within 6 weeks.
  
• Email or call you within 7 business days if a product that you ordered is no longer available. We will offer you a substitute product if appropriate and agreeable to you or a full refund.
  
• Provide you with an estimated shipping date for any delayed orders.
• Answer your email inquiries within 7 business days.

Print Decor has been in business since 1985 and we have always  held as our senior policy delivering what's promised. We appreciate your having chosen Print Decor to supply your decor products.

We hope you understand we are doing our honest best to deliver what we promise, when we promise it.

Sincerely yours, Lynne and Bernie Lowenstein.