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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Due to the diversity of products and destinations we contact website customers if the shipping cost is higher than that indicated upon check-out through our online store. You are not obliged to accept a higher price and will be offered a full refund for the goods ordered and the shipping cost in such a case.
You can obtain an estimated shipping cost during the online checkout process PRIOR to making payment, simply add the product/s to your cart and go to the checkout page and click on CALCULATE SHIPPING.
Customer Service and Product Availability:
Due to high demand for our products, Print Decor has expanded its storage facilities. This means we hold a much larger range in storage ready to ship. We do our best to ship goods as soon as practical when an order is placed.
Goods shown on Print Decor website are either currently in stock or available from our suppliers as a general rule. Print Decor aims to ship within 5 - 14 business days for pre-made products and 3 - 5 weeks for custom framed items but during times of high demand there could be a longer delay.
Print Decor endeavours to keep supply information current but during times of high demand an item may be out of stock for a short or prolonged time. All stock levels shown on the Print Decor website are approximate only and Print Decor does not guarantee that all products will be available at the time of ordering. Please call 03 9576 1566 or email firstname.lastname@example.org to check stock availability if your order is time sensitive.
We know that prompt communication is the key to happy customers. As a minimum service level we will endeavour to do the following:
- Email you within 10 business days if a product you have ordered is out of stock. We will offer you a substitute product if appropriate and agreeable to you or a full refund is the product is not available within 6 weeks.
- Email you within 10 business days if a product that you ordered is no longer available. We will offer you a substitute product if appropriate and agreeable to you or a full refund.
- Provide you with an estimated shipping date for any delayed orders.
- Answer your email inquiries within 7 business days.
Please feel free to call us on 03 9576 1566 or email your post code and the item/s you are considering to purchase so we can work out the shipping cost for you.