Customer Service and Product Delivery Time Estimates

Customer Service and Product Availability:

If you need a product by a certain date we encourage you to contact us prior to placing the order.

Please call 03 9576 1566 or email sales@printdecor.com.au to check stock availability if your requirement is time sensitive.

Do you have a product on order and you're waiting for delivery? If you ordered On-Line, please log-in and check if your order has been sent, if so, most likely there will be a tracking number for you to get an estimated delivery time. You can log-in at https://www.printdecor.com.au/login.php and track your order.

If you ordered in store or just need help with your order, please email orders@printdecor.com.au or call 03 8899 6298. Call 03 9576 1566 if you have a sales related question or email Sales@PrintDecor.com.au

Due to high demand for our products, Print Decor has expanded its storage facilities. This means we hold a much larger range in storage ready to ship. We do our best to ship goods as soon as practical when an order is placed.

Goods shown on Print Decor website are either currently in stock or available from our suppliers as a general rule. Print Decor aims to ship within 5 - 14 business days for pre-made products and 3 - 5 weeks for custom framed items but during times of high demand and added complication resulting from covid-19, there could be a longer delay.

We endeavour to keep supply information current but during times of high demand and supply delays due to covid-19 an item may be out of stock for a short or prolonged time. All stock levels shown on the Print Decor website are approximate only and Print Decor does not guarantee that all products will be available at the time of ordering.

Please call 03 9576 1566 or email sales@printdecor.com.au to check stock availability if your requirement is time sensitive.

 

We know that prompt communication is the key to happy customers. As a minimum service level we will endeavour to do the following:

  • Email or call you within 10 business days if a product you have ordered is out of stock. We will offer you a substitute product if appropriate and agreeable to you or a full refund is the product is not available within 6 weeks.
  • Email or call you within 10 business days if a product that you ordered is no longer available. We will offer you a substitute product if appropriate and agreeable to you or a full refund.
  • Provide you with an estimated shipping date for any delayed orders.
  • Answer your email inquiries within 7 business days.

The Covid-19 Blues

Unfortunately due to local and international pressures as a result of the covid-19 pandemic, delivery lead-times are somewhat less predictable. We work hard to keep our website up-to-date with accurate product levels and product ETAs, but at the moment there are some major challenges in predicting arrival times from our suppliers. 

If you need a product by a certain date we encourage you to contact us prior to placing the order.

Once you place your order we send it from our storage facility as noted above, but in the case of items being out of stock we will let you know and if there's an unreasonable delay we will do our best to find a substitute product or offer you a full refund.

Our major suppliers have worked with us to ensure your order is logged and tracked and sent as soon as it's available. We recommend you keep your order in our system, otherwise there could be a longer delay should you cancel and re order. Unfortunately the delays on many products are wide spread across many industries. My friends waited 5 months for their e-bikes!

I requested more information from our major mirror supplier regarding delays in shipments and here's what he had to say ...

"...the overseas manufacturing times which used to equal ship dates no longer coincide. This is because they need to order the shipping containers towards the very end of production as everything must be ready to pack on the day they receive the container. There is a worldwide shortage of shipping containers. Why? Read on ...

"It is not possible to order containers in advance of this to make sure you have them.

"Through COVID, containers were more or less abandoned during much of the shutdown, so taken out of circulation, clogging up container storage facilities and wharves etc Worldwide. They are still working on unraveling this traffic jam.

"Add this to higher demand for home products (people can't travel so they're fixing up their homes) and the fact the production houses were closed for many months, and you get the idea of the supply and demand bottleneck.

"We’ll keep doing our best to keep things as realistically up to date as possible."

Print Decor has been in business since 1985 and we have always  held as our senior policy delivering what's promised. We appreciate your having chosen Print Decor to supply your decor products.

We hope you understand we are doing our honest best to deliver what we promise, when we promise it.

Sincerely yours, Lynne and Bernie Lowenstein.