Trading Policies
Well, welcome to the department of small print.
Sorry, but this is quite a lengthy section — but it is required. As we move from the era of the local “High St Store” to a more sophisticated retail platform, there have to be put in place several policies that make our trading practices transparent and make your rights as a consumer clear.
Print Decor maintains a real “High St Store” (eclectic, unique, boutique feel, even though we’re located in Glenferrie Rd, Malvern rather than High St). Most of these policies are pretty straightforward and are well summarised by the paragraph headline. Some sections link to other sections, like Claims, Shipping, and Returns & Refunds. Please feel free to contact us if you have any questions. Most importantly, we hope you enjoy shopping from a family run business with all its unique and eclectic options. We have tried hard not to be another “Multi-National On-Line Store”.
The following terms and conditions, also referred to as Trading Policies, are applicable to online website orders and also to transactions made in-store, or via email, or via telephone order, or any other transaction means. By trading with Print Decor or by using the Print Decor website you agree to the following terms & conditions. (Errors and Omissions Excepted.)
Website Accuracy
Print Decor puts significant effort into making sure the website information and prices are accurate and correct. Print Decor reserves the right to alter any information or price at any time. When incorrect information is identified, Print Decor will update it as soon as possible.
Website accuracy extends to the images shown on the website. Due to various photographic and lighting conditions and variations in end-user devices, colours and textures may vary in appearance from the actual product. Print Decor retains the right to deny return of goods that appear materially different from the representation on your screen. In some cases Print Decor may accept a return and offer a substitute product or partial refund, less all freight costs and a restocking fee. See RETURNS & REFUNDS for more details. Please contact Print Decor if colour or texture is sensitive — or better still, come and have a look.
In the event that an order has been placed for a product that has an incorrect price, product description, or incorrect shipping price, the customer will be offered a full refund or the option to pay the corrected price.
Customer Service and Product Availability
Due to high demand for our products, Print Decor has expanded its storage facilities, meaning we hold a much larger range ready to ship. We do our best to ship goods as soon as practical when an order is placed.
Goods shown on the Print Decor website are either currently in stock or available from our suppliers as a general rule. Print Decor aims to ship within 5–10 business days for pre-made products such as most framed mirrors and prints. Some products need to be printed and/or framed locally and can take a bit longer; some framed images may take a number of weeks to prepare and send.
Please contact Print Decor if your order is time sensitive.
Follow this link for more information regarding Customer Service and Product Delivery Time Estimates.
Postage & Shipping
Our shipping policies are defined under Shipping on this website.
Making Payments
Print Decor accepts the following payment methods:
• Secure online payment by credit card
• Secure online payment by PayPal (you don’t need a PayPal account — PayPal also accepts credit card payments directly. Once directed to PayPal, click “Pay with a credit or debit card” at the bottom of the screen)
• Secure bank deposit
• Pay in store
• Secure over-the-phone payment
Returns, Exchange & Refunds
Print Decor follows the laws of Consumer Affairs Victoria. You can view these laws on Consumer Affairs Victoria’s website. See more details on the Print Decor website: RETURNS & REFUNDS.
Claims
Print Decor requires that goods collected from store or shipped to the customer are inspected within 3 days of receipt. Products need to be inspected and any claim made prior to installation or hanging. Claims of faulty product must be made within 3 days of receipt, and goods returned to store in original packaging, or photos of any fault or damage (including any damage to packaging) provided to Print Decor.
Custom Orders, Special Orders & Order Cancellation
We love working with customers on special and custom orders — whether that’s custom picture framing, sourcing a specific artwork, print or mirror, or holding goods on your behalf. To keep things fair for everyone, here’s how these orders work.
Once an order is placed and an invoice issued, that invoice is a binding agreement. Payment is due by the date shown on the invoice, or within 30 days of notification that goods are ready for collection — whichever is the later date. This is consistent with our obligations under the Australian Consumer Law and Fair Trading Act 2012 (Vic).
Custom and specially sourced items cannot be refunded or cancelled once work has commenced or an order has been placed with a supplier on your behalf. This includes any order administration and preparation undertaken on your behalf, custom picture framing, bespoke framed and unframed mirrors, and artwork or prints sourced specifically for you. Because these items are made or acquired exclusively for you, they cannot be returned to stock — so please be sure before you commit. If you have any doubts, just ask us first and we’ll happily talk it through.
Please note — this is not a lay-by arrangement. Goods held at Print Decor remain your responsibility once the invoice has been issued and accepted.
For all other in-store and online products — whether purchased through our website, in store, by phone, or any other means — our standard Returns, Exchange & Refunds policy applies, in accordance with Consumer Affairs Victoria guidelines. Full details can be found on our Returns & Refunds page.
If you have any questions, please contact us at sales@printdecor.com.au or call us on 03 9576 1566.
Lay-By
We’re happy to offer lay-by on eligible stock items — it’s a great way to secure something you love while spreading the payments over time. Here’s how it works.
What qualifies as a lay-by. Lay-by is available on products that Print Decor carries as part of our regular in-store stock, and does not necessarily apply to all items shown on our website. It is not available for custom orders, specially sourced items, or goods ordered specifically for a customer — those arrangements are covered under our Custom Orders, Special Orders & Order Cancellation policy above. If you’re unsure whether an item qualifies, just ask us and we’ll confirm at the time.
Deposits are not lay-by. A deposit paid to hold or commence a custom or special order is not a lay-by arrangement, and is treated as part payment toward a sale already made. See Custom Orders, Special Orders & Order Cancellation above.
Written agreement. In accordance with the Australian Consumer Law (sections 96–99), all lay-by arrangements must be confirmed in writing. Your lay-by invoice or agreement will clearly set out: the goods being held, the total price, the amount of any deposit, the payment schedule, any termination fee, and collection terms. You’ll receive a copy to keep.
Payments. Lay-by payments are made in agreed instalments. Goods will not be released until the full amount has been paid. We ask that payments are made on time and in accordance with the agreed schedule. If you’re having trouble making a payment, please contact us as soon as possible — we’re always happy to talk it through.
If you need to cancel. Under the ACL, you can cancel a lay-by at any time before the goods are collected. If you cancel, we will refund all payments you have made, less a reasonable termination fee to cover our actual costs (such as administration and storage). The termination fee will be disclosed on your lay-by agreement before you commit, so there are no surprises.
If Print Decor needs to cancel. We will only cancel a lay-by in limited circumstances — for example, if agreed payments are not made within a reasonable timeframe, or if the goods become unavailable through no fault of either party. If we cancel for any reason other than your breach of the agreement, you are entitled to a full refund of all amounts paid, with no termination fee. If we cancel because of missed payments, a reasonable termination fee may apply and the balance will be refunded to you promptly.
Collection. Once your final payment is made, goods must be collected within 30 days. If collection is delayed beyond this period, our standard Customer Works & Goods Consigned to Print Decor terms — including storage fees and the uncollected goods provisions — may apply.
Your consumer rights. Lay-by does not affect your rights under the ACL. Consumer guarantees still apply at the time you collect your goods.
Lay-by is available in-store, by phone, or by email. It is not currently available as a checkout option on our website, but please contact us if you’d like to arrange one for an item you’ve seen online.
For any lay-by enquiries, contact us at sales@printdecor.com.au or call 03 9576 1566.
Customer Works & Goods Consigned to Print Decor
We’re always happy to work on your artworks, photographs, keepsake pieces and more — whether that’s custom framing, art and frame restoration, or holding your work on consignment. To make sure everything runs smoothly for both of us, here’s how we handle works left in our care.
Collection of completed works. Once your work is completed or ready, we’ll contact you by phone or email. We ask that all goods are collected within 30 days of that notification. If you need a little longer, just let us know and we’ll do our best to accommodate you. To be transparent about how things progress: storage fees may apply after 60 days, and after 90 days, uncollected goods provisions under Victorian law may come into effect.
Storage charges. If goods remain uncollected after 60 days without a prior arrangement, Print Decor reserves the right to charge a reasonable storage fee from that date. We’ll always let you know before any storage charges apply.
Uncollected goods. If we have made reasonable and genuine attempts to contact you and goods remain uncollected after 90 days, Print Decor may — in accordance with Part 4.2 of the Australian Consumer Law and Fair Trading Act 2012 — take steps to dispose of the goods by sale or auction. Any proceeds will first be applied to outstanding service fees, storage costs, and disposal expenses. Any remaining balance will be handled in accordance with the Unclaimed Money Act 2008. We will always attempt to contact you before taking any such steps.
Consigned works. The same collection and notice terms apply to works placed with Print Decor on consignment. Consignment arrangements will be confirmed in writing so both parties are clear on the terms. If a consignment arrangement is no longer active and we are unable to reach the consignor after reasonable attempts, unsold consigned works will be treated as uncollected goods under the above terms.
Insurance & our responsibility for your goods. While works are in our care, we take every reasonable precaution to keep them safe, and Print Decor does hold insurance that covers damage to customers’ works while on our premises. However, all insurance policies carry conditions, and in some circumstances a claim may be contested or may not be approved by our insurer. Our policy also carries an excess, meaning very minor damage may not reach the threshold for a successful claim. For these reasons — and particularly for artworks or items of significant value — we strongly recommend that you arrange your own insurance cover for your work while it is in our care and in transit to and from our premises. This gives you the best protection and peace of mind, regardless of the outcome of any insurance process on our end. If you have a particularly valuable or irreplaceable piece, please let us know when you bring it in so we can take extra care and discuss the best approach together.
If you have any questions about a work in our care, please contact us at sales@printdecor.com.au or call us on 03 9576 1566.
Intellectual Property Rights
You must not use the Print Decor website in any way that is illegal under Australian law or in any way that may cause harm to Print Decor or its users.
Print Decor reserves the right to block access to the website where inappropriate behaviour has been detected.
You must not collect or redistribute information or images available on the Print Decor website, either by data-mining or other methods.
No part of this website may be reproduced, stored in a retrieval system (with the exception of browser caching), or transmitted in any form or by any means — electronic, mechanical, photocopying, recording, or otherwise — without the express written permission of Print Decor.
Website content has been produced by Print Decor employees for Print Decor’s use only. If you would like to use any of our content, please email us for express approval. Content authorised for use will require a link back to the Print Decor website and must clearly state that it was compiled by Print Decor.
Print Decor respects the intellectual property of others and we ask our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please contact us immediately for a resolution.
We may request the following information:
1. An electronic or physical signature of the person authorised to act on behalf of the owner of the copyright or other intellectual property interest
2. A description of the copyrighted work or other intellectual property that you claim has been infringed
3. A description of where the material that you claim is infringing is located on the site
4. Your address, telephone number, and email address
5. A statement by you that you have a good faith belief that the disputed use is not authorised by the copyright or intellectual property owner, its agent, or the law
6. A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner, or authorised to act on the copyright or intellectual property owner’s behalf
Legal entity and contact for IP matters:
Print Decor, 60 Glenferrie Road, Malvern, Victoria 3144, Australia.
Phone: 03 9576 1566 Email: mail@printdecor.com.au
Privacy Policies
Print Decor will always honour the standard for privacy protection of its clients and consumers, and takes this issue very seriously — it is a matter of respect and a fundamental right of all persons involved. Print Decor will constantly meet the standards and regulations of the amended Privacy Act 1988 and is dedicated to protecting your personal information.
What Personal Information Does Print Decor Collect?
We only collect personal information which is necessary to provide you with the best service possible. When you register with Print Decor, we ask for your name, email address and postcode. When you have registered and sign in to our members’ area, you are no longer anonymous to us.
Print Decor automatically receives and records information on our server logs from your browser, including your IP address, cookie information, and the page you requested.
Print Decor gathers this information for the following main purposes:
• To better understand our target audience
• To fulfil your requests for certain products and services
• To make informed decisions on website development and marketing
• To customise advertising and content to meet your needs
• To contact you about special and new products and offers
We also collect certain information for the purpose of re-marketing. This means information collected as above may be used to display advertising on other participating websites relevant to your preferences, usually via a third-party vendor such as Google. If you do not want to participate, you can opt out by blocking cookies for this site. Further information can be found at Google’s Ad Settings or the Network Advertising Initiative opt-out page.
Information Sharing and Disclosure
Print Decor will not sell or rent your personally identifiable information to anyone or any company. We will only share information where you have consented, where it is necessary to provide a product or service you have requested, in response to legal process, or where your actions violate our Terms of Service.
Your Ability to Edit and Delete Your Account Information
You can edit your account information and preferences at any time, including opting out of marketing emails. You may also request deletion of your Print Decor account by visiting our Account Deletion page and confirming your choice.
Cookies
Print Decor may set and access cookies on your computer. Third-party advertisers on some of our pages may also set cookies, subject to their own privacy policies. Print Decor uses web beacons to access cookies within and outside our network of websites.
Anonymity
Should you wish to communicate with Print Decor anonymously: Telephone: 03 9576 1566, or by letter to: Private and Confidential, Print Decor, 60 Glenferrie Road, Malvern, Victoria 3144, Australia.
Privacy Complaints
Complaints or feedback regarding privacy matters should be directed in writing to: The Privacy Officer, Print Decor, 60 Glenferrie Road, Malvern, Victoria 3144, Australia.
Security
Your Print Decor account information is password-protected. In certain areas, Print Decor uses industry-standard SSL encryption to protect data transmissions.
Changes to This Privacy Policy
Print Decor may edit this policy from time to time. Any changes will be published on this page.
Print Decor — 60 Glenferrie Road, Malvern VIC 3144 | 03 9576 1566 | mail@printdecor.com.au | ABN: 51 404 927 343